Frequently Asked Questions
Everything you need to know about your Capsule experience.
What is the Capsule philosophy on garment quality?
We focus on 'slow fashion' by sourcing premium, durable fabrics designed to last for years rather than seasons. Every piece undergoes rigorous quality control to ensure it meets our high standards for construction and fit.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping varies by location but generally arrives within 7-14 business days. You will receive a tracking number as soon as your order leaves our warehouse.
What is your return and exchange policy?
We offer a 30-day return window for all unworn garments in their original packaging with tags attached. Exchanges for different sizes are free, while returns for a refund are subject to a small shipping and restocking fee.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size & Fit' guide with specific measurements. We recommend comparing these measurements against your favorite fitting clothes at home to ensure the perfect match.
Are your production methods sustainable?
Yes, we partner exclusively with ethical factories that provide fair wages and safe working conditions. We also utilize recycled packaging and are committed to reducing our carbon footprint across our entire supply chain.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer interest-free installment plans through Klarna and Afterpay.